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 From: Ken Murphy
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 Ken Murphy
 To: aman bains
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 aman bains
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Subject: RE: Customer support helpdesk software
Thread ID: 112188 Message ID: 112190 # Views: 2 # Ratings: 1
Version: Visual FoxPro 6 Category: General VFP Topics
Date: Sunday, November 05, 2006 1:53:04 PM         
   


> Hi!
>
> I am wanting to use a software for customer support over internet. I want to operate customer's pc over internet, but the connection should be initiated by the client (host).
> My client could see what i am doing, as she could guide me to the option where trobleshooting is needed.
> Am checking out Ultra VNC SC... etc.
>
> Does anyone use such a software?
>
> Aman
> -------
> Lets fly away to the Land where there is Love & Peace


Aman,

One option available to you is the "Remote Assistance" function of Windows Messenger.Net. I use this when working with my remote clients. It allows the user to display his/her screen while talking to you via messenger.

Ken
You shall know the truth - and the truth shall set you free. (John 8:33)

ENTIRE THREAD

Customer support helpdesk software Posted by aman bains @ 11/5/2006 12:39:32 PM
RE: Customer support helpdesk software Posted by Ken Murphy @ 11/5/2006 1:53:04 PM
RE: Customer support helpdesk software Posted by aman bains @ 11/6/2006 1:16:05 PM
RE: Customer support helpdesk software Posted by tushar @ 11/5/2006 4:12:27 PM
RE: Customer support helpdesk software Posted by Larry Crumbie @ 11/5/2006 4:41:46 PM
RE: Customer support helpdesk software Posted by aman bains @ 11/6/2006 1:18:29 PM
RE: Customer support helpdesk software Posted by Boudewijn Lutgerink @ 11/6/2006 7:27:08 AM
RE: Customer support helpdesk software Posted by aman bains @ 11/6/2006 1:20:53 PM