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 From: Jun Tangunan
  Where is Jun Tangunan?
 Cabanatuan
 Philippines
 Jun Tangunan
 To: Pete Sass
  Where is Pete Sass?
 Marathon, Ontario
 Canada
 Pete Sass
 Tags
Subject: RE: Network Adminstratiors
Thread ID: 344930 Message ID: 345286 # Views: 55 # Ratings: 0
Version: Not Applicable Category: Off-topic
Date: Tuesday, May 22, 2012 9:06:27 AM         
   


> How do these folks attain there jobs anyways with:
> - no formal computer eduction background?
> - no university computer degrees?
> - and no database certifications?
>

Argh! Hit 3 times in the chest being the IT manager here in our company! LOL! :-U

Anyway, like what Tom Knauf says, management sometimes hire people blindly or in our case here employs someone on a 3 months basis first and if he passes, then the job is his. I have no formal education with IT, heck, I even have no formal education on computers including developing and troubleshooting. I read books, listen to others, observe and analyze things; and put those into practice where after 19 years now, I can say I have enough ammunition to trace problems and act upon it properly. So does that mean that I am not qualified for the job?

However, I agree that that is a case to case basis because ours is just a small scale network. If it will involve WAN or MAN, then I will be at total loss right now; where the need for further deep reading will be mandatory.

And I do agree that a proper knowledge should be attained for IT matters. If I have under me or beside me someone who is really formally schooled on IT matters, then I will be very grateful because in the process I will learn faster as well.

The difference maybe is that I never claim to be an "expert" in any of these. Whether on IT matters, developing or troubleshooting. But I am guilty of blogging tips and tricks (manual virus removals, etc.? - hey Paul :-) ) because I wanted to share my findings and the way to counter those. I guess that is not bad though.

But yes like you I met some who claims to be "experts" even when simple problems they cannot even properly trace. And it is really frustrating when it happens.

In our line of jobs though, patience is an essential part of it. Patience from what you call IT "experts" who are groping in the dark, patience from IT-Support guys teaching them things over and over again, and patience from mere users.

When some problem arises on your customer side where they are blaming your app for whatever that problem they are having, and when you go there and properly trace the real culprit and fixes it, my advice is to make a formal written summary report of the situation so your customers will realize that whatever that problem is is not in any way a fault of your app. And that they will realize also the shortcomings of their own IT support team. And that if and when you charge them additionally for services rendered, it is justified. Next time, they will think twice before pointing fingers at your app. :-U



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ENTIRE THREAD

Network Adminstratiors Posted by Pete Sass @ 5/15/2012 9:57:32 PM
RE: Network Adminstratiors Posted by subhankar pandey @ 5/16/2012 6:12:26 AM
RE: Network Adminstratiors Posted by Paul Gibson @ 5/16/2012 3:09:56 PM
RE: Network Adminstratiors Posted by tom knauf @ 5/21/2012 12:03:16 PM
RE: Network Adminstratiors Posted by onytoo @ 5/21/2012 5:40:15 PM
RE: Network Adminstratiors Posted by Pete Sass @ 5/22/2012 1:44:01 AM
RE: Network Adminstratiors Posted by onytoo @ 5/22/2012 3:13:07 AM
RE: Network Adminstratiors Posted by Pete Sass @ 5/22/2012 4:58:11 AM
RE: Network Adminstratiors Posted by Bob Brook @ 5/22/2012 11:17:24 AM
RE: Network Adminstratiors Posted by onytoo @ 5/22/2012 5:10:06 PM
RE: Network Adminstratiors Posted by Jun Tangunan @ 5/22/2012 9:06:27 AM